Our Privacy Commitment
Last Updated: [January 10, 2026]
Introduction
AuthorsCrew (“AuthorsCrew,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit authorscrew.com, contact us, purchase or inquire about our services, or otherwise interact with AuthorsCrew (collectively, the “Services”).
By accessing or using our Website or Services, you acknowledge that you have read and understood this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with AuthorsCrew, we may collect the following categories of information.
1.1 Information You Provide Directly
You may provide personal information when you:
- Contact us;
- Request information about our Services;
- Submit a contact or inquiry form;
- Request a quote;
- Purchase Services;
- Create an account, where applicable;
- Communicate with our team;
- Submit a manuscript or other project materials;
- Subscribe to communications;
- Participate in promotions or surveys; or
- Otherwise communicate or transact with us.
This information may include:
- Full name;
- Email address;
- Telephone or mobile number;
- Mailing or billing address;
- Account credentials;
- Company or business information;
- Payment and transaction information;
- Manuscript or project information;
- Communications and correspondence;
- Information provided through forms; and
Other information you voluntarily provide.
2. INFORMATION RELATING TO AUTHOR AND PUBLISHING SERVICES
Because AuthorsCrew provides services to authors and publishing customers, you may provide information and materials relating to your publishing project.
Depending on the Services requested, these materials may include:
- Manuscripts;
- Book titles;
- Author biographies;
- Author photographs;
- Cover artwork;
- Illustrations;
- Book descriptions;
- Publishing information;
- ISBN-related information;
- Metadata;
- Marketing materials;
- Audiobook or ebook files;
- Publication preferences; and
- Other information necessary to provide the requested Services.
We use these materials primarily to provide, manage, and complete the Services you request.
We do not claim ownership of your manuscripts or other underlying intellectual property merely because you provide those materials to us.
3. INFORMATION COLLECTED AUTOMATICALLY
When you visit our Website, certain technical information may be collected automatically.
This may include:
- Internet Protocol (“IP”) address;
- Browser type;
- Device type;
- Operating system;
- General geographic information derived from technical data;
- Referring website;
- Pages visited;
- Date and time of access;
- Website interactions; and
- Other technical or usage information.
We may use this information to operate, secure, maintain, analyze, and improve the Website.
4. COOKIES AND TRACKING TECHNOLOGIES
Our Website may use cookies or similar technologies that help us operate the Website and understand how visitors interact with it.
Cookies may be used for purposes such as:
- Website functionality;
- Security;
- Remembering preferences;
- Analytics;
- Performance monitoring; and
- Improving the user experience.
AuthorsCrew does not use retargeting cookies for behavioral advertising unless this Privacy Policy is updated to reflect such practices.
Your browser may allow you to control or disable certain cookies. Disabling cookies may affect some Website functionality.
5. HOW WE USE PERSONAL INFORMATION
We may use personal information for legitimate business and operational purposes, including:
Providing Services
We use information to:
- Provide requested Services;
- Process orders;
- Manage publishing projects;
- Communicate about projects;
- Prepare deliverables;
- Provide customer support;
- Process payments; and
- Fulfill contractual obligations.
Communication
We may use your information to:
- Respond to inquiries;
- Provide service updates;
- Send administrative communications;
- Provide information about your order or project;
- Respond to customer-support requests; and
- Communicate regarding our Services.
Marketing
Where permitted by law and subject to your choices, we may use contact information to send information about AuthorsCrew Services, promotions, announcements, or other marketing communications.
You may opt out of marketing communications by following the unsubscribe instructions included in the communication or contacting us at:
info@authorscrew.com
Opting out of marketing communications does not necessarily stop transactional or service-related communications.
Website Improvement
We may analyze Website usage to:
- Improve Website functionality;
- Understand visitor behavior;
- Identify technical problems;
- Improve content;
- Improve user experience; and
- Maintain Website security.
Legal and Security Purposes
We may use information to:
- Comply with applicable laws;
- Respond to lawful requests;
- Protect our rights and property;
- Detect fraud or abuse;
- Prevent unauthorized activity;
- Enforce our Terms & Conditions; and
Protect the security of our Website, customers, and business.
6. TEXT MESSAGING AND 10DLC
If you voluntarily provide your mobile telephone number and expressly opt in to receive SMS/text messages from AuthorsCrew, we may use your number to send the types of messages described during the opt-in process.
These messages may include:
- Customer-service communications;
- Appointment or consultation reminders;
- Service updates;
- Project-related notifications;
- Transactional communications; and
- Marketing messages where you have provided the required consent.
SMS Consent
Your consent to receive text messages is not a condition of purchasing any AuthorsCrew product or service, unless expressly permitted by applicable law and clearly disclosed at the time of consent.
Message frequency may vary depending on your interactions with AuthorsCrew.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Opting Out
You may opt out of marketing or other non-essential text messages by replying STOP to a message, where supported.
You may also contact us at:
info@authorscrew.com
After you opt out, we may send a confirmation message and will not send additional promotional SMS messages unless you subsequently provide consent.
Help
For assistance with text messaging, reply HELP where supported or contact us at info@authorscrew.com.
Mobile Information
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.
Text messaging opt-in data, consent records, and mobile information will not be sold or shared with third parties for their own marketing purposes.
We may use service providers that process information on our behalf when necessary to provide or operate our messaging services, subject to appropriate contractual or legal restrictions.
7. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information in the following circumstances.
Service Providers
We may share information with trusted vendors and service providers that assist us in operating our business and providing Services.
These providers may assist with:
- Website hosting;
- Technology;
- Payment processing;
- Customer support;
- Email communications;
- SMS messaging;
- Data storage;
- Analytics;
- Security;
- Book production;
- Printing;
- Publishing;
- Distribution; or
- Other business operations.
These providers are authorized to use information only as reasonably necessary to provide services to AuthorsCrew or as otherwise permitted by law.
Publishing and Distribution Providers
Where necessary to fulfill a customer’s requested publishing or distribution Services, we may transmit relevant Customer Materials and information to third-party publishing platforms, distributors, printers, retailers, or other service providers.
The information shared will depend on the Services requested.
Legal Requirements
We may disclose information where reasonably necessary to:
- Comply with applicable law;
- Respond to subpoenas, court orders, or other lawful requests;
- Respond to government authorities;
- Protect our rights;
- Protect the safety of individuals;
- Investigate fraud or security incidents; or
- Enforce our agreements.
Business Transfers
If AuthorsCrew is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
8. INFORMATION WE DO NOT SELL
AuthorsCrew does not sell personal information in exchange for monetary compensation.
We also do not sell or share SMS/text-message opt-in data or consent information for third-party marketing purposes.
9. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission, electronic storage system, or security measure is completely secure.
Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
You are responsible for using reasonable security practices when interacting with our Website and Services.
10. DATA RETENTION
We retain personal information for as long as reasonably necessary to:
- Provide Services;
- Maintain business and transaction records;
- Fulfill contractual obligations;
- Resolve disputes;
- Comply with legal requirements;
- Prevent fraud;
- Enforce agreements; and
- Maintain legitimate business records.
Retention periods may vary depending on the type and purpose of the information.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
11. YOUR PRIVACY RIGHTS
Depending on your state of residence and applicable law, you may have certain rights concerning your personal information.
These rights may include:
- The right to know or access personal information we maintain about you;
- The right to request correction of inaccurate information;
- The right to request deletion of personal information, subject to legal exceptions;
- The right to opt out of certain marketing communications;
- The right to receive information about how personal information is collected and used; and
- Other rights provided by applicable law.
These rights are not absolute and may be subject to legal exceptions.
12. ILLINOIS PRIVACY RIGHTS
If you are an Illinois resident, you may have additional rights and protections under applicable federal and Illinois privacy and data-protection laws, depending on the nature of the information we collect, use, store, or disclose and whether a particular law applies to AuthorsCrew.
Illinois law provides specific protections for certain types of personal information, including biometric identifiers and biometric information. Where applicable, AuthorsCrew will comply with the privacy rights and requirements provided by applicable Illinois law.
AuthorsCrew does not sell personal information for monetary consideration.
We also do not sell or share mobile telephone numbers, SMS opt-in information, or text-message consent data for third-party marketing purposes.
To submit a privacy request or ask questions regarding our handling of personal information, contact:
info@authorscrew.com
We may need to verify your identity before completing certain requests. Nothing in this section is intended to limit, waive, or otherwise affect any rights or protections that cannot legally be waived under applicable federal or Illinois law.
13. HOW TO EXERCISE YOUR RIGHTS
To request access, correction, deletion, or other privacy assistance, contact us at:
Email: info@authorscrew.com
Please provide enough information for us to understand and process your request.
We may request additional information to verify your identity and protect against unauthorized requests.
We will process valid privacy requests within the timeframe required by applicable law.
14. CHILDREN'S PRIVACY
Our Website and Services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
If you believe a child has provided personal information to us, please contact us at:
info@authorscrew.com
16. INTERNATIONAL USERS
AuthorsCrew is based in the United States.
If you access our Website or Services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.
Privacy laws in those jurisdictions may differ from the laws of your country or region.
Where required by applicable law, we will take appropriate measures regarding international data transfers.
17. DO NOT TRACK
Some web browsers may transmit “Do Not Track” signals.
Because there is currently no universally accepted standard for responding to such signals, our Website may not respond to every browser-based Do Not Track request.
18. YOUR CHOICES
You may have choices regarding how we communicate with you.
Marketing Emails
You can unsubscribe from promotional emails by using the unsubscribe mechanism contained in those emails.
Text Messages
You may opt out of promotional SMS messages by replying STOP, where supported.
Account Information
Where applicable, you may request correction or deletion of certain account information by contacting us.
Cookies
You may adjust browser settings to manage or block certain cookies.
Please note that disabling certain technologies may affect Website functionality.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
Where required by law, we may provide additional notice of material changes.
We encourage you to review this Privacy Policy periodically.
20. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or the way AuthorsCrew handles personal information, please contact us:
AuthorsCrew
790 Clearwood Ct, Aurora, IL 60504, USA
Email: info@authorscrew.com
Phone: +1 626 598 9950
Website: authorscrew.com
ACKNOWLEDGMENT
By using the AuthorsCrew Website or Services, you acknowledge that you have had an opportunity to review this Privacy Policy.
Nothing in this Privacy Policy limits any privacy rights or protections that cannot legally be waived under applicable law.
